contact a human

Some things need a person, not a page. When that’s you, we’re easy to reach.

how to reach us

Email support@loro-app.com, or write to us from the contact page. For anything about your safety or someone’s behaviour, use safety@loro-app.com (or report them in the app). It comes straight to the team — no ticket maze, no phone tree.

Privacy questions and data requests: privacy@loro-app.com.

what to expect

We’re a small flock and we read everything. Replies usually take a day or two — but they come, from a real person who actually works on loro.

good reasons to write

• something’s broken or behaving oddly
• you want a copy of your data, or have a privacy question
• you reported something and want to follow up
• anything the help center didn’t answer

No question is too small. If loro let you down, we’d genuinely rather hear it and fix it than not know.