community guidelines

Version 1.0 — July 19, 2026

TODO — before publishing:

Have a Dutch lawyer confirm the “Roommate preferences vs. discrimination” section against the AWGB private-character exception and the Wet goed verhuurderschap, including whether gender-based “seeking” preferences should be technically disabled for renting-out (non-resident) offerors.

Replace [LORO LEGAL ENTITY] where referenced. Publish at loro-app.com together with the Terms of Service, which incorporate these Guidelines by reference.

You might end up living with someone you meet on Loro. That is a bigger deal than a date. These guidelines exist so everyone here can search, chat, and decide with confidence. They are part of our Terms of Service — breaking them can lead to content removal, feature limits, suspension, or a permanent ban.

1. Be 18+

Loro is for adults only. You must be at least 18 to use Loro. Accounts of anyone under 18 are removed as soon as we become aware of them. If you believe someone on Loro is under 18, report the profile.

2. Be yourself

Loro is built on real people making real living decisions.

Use your own, recent photos and your real first name and age.
No impersonation, no fake or duplicate profiles, no accounts made for someone else.
Don’t materially misrepresent yourself, your lifestyle answers, or — if you have a room — the home you describe. People will rely on what you write when they decide to meet or move in.

3. Respect everyone

No harassment, threats, intimidation, stalking, sexual harassment, or abuse — in profiles, photos, messages, or voice notes.
No hate speech and no exclusionary or demeaning language about race, ethnicity, nationality, religion or belief, sex, gender identity or expression, sexual orientation, disability or illness, or age.
No doxxing: never publish someone’s private information (address, phone number, workplace, photos of them) without their consent.
Consent matters in every interaction. If someone asks you to stop contacting them, stop. Unmatching or blocking is always allowed and never needs a justification.

4. Roommate preferences vs. discrimination

Choosing who you share your home with is personal, and Dutch law recognises that:

Lifestyle compatibility is what Loro is for. Preferring an early riser, a non-smoker, a tidy person, or someone whose social rhythm matches yours is legitimate and encouraged.
Shared households have extra freedom. When you will actually live together (a co-living offeror sharing their own home, or seekers choosing each other), Dutch equal-treatment law allows genuinely personal preferences — including, in such private shared-living situations, a preference such as a women-only household.
What is never allowed: demeaning, hostile, or exclusionary statements about protected groups; rejecting or exclusion driven by racism or prejudice rather than genuine shared-living compatibility; and — for offerors who do not live in the home they offer — using protected characteristics as selection criteria. Non-resident offerors act as housing providers and must select on legitimate, non-discriminatory grounds.

If you are unsure whether a profile text crosses the line, write about how you live, not about who you exclude.

5. Keep money safe

Loro never processes rent or deposits, and no legitimate user needs money from you before you have met in person and seen the home.
Never pay — or ask for — rent, deposits, “reservation fees”, or any housing payment before viewing a room in person and verifying who you are dealing with.
No money-lending, crypto pitches, investment schemes, sugar arrangements, or commercial solicitation of any kind.

6. No commercial actors

Loro is for private individuals. No agencies, letting agents, brokers, property managers, or sublet businesses.
Co-living offerors must genuinely live in the home they describe. Renting-out offerors must be private individuals offering a room they are entitled to share, and are always labelled as non-resident to seekers.
No advertising of products, services, events, or other platforms.

7. Keep content appropriate

No sexually explicit content — Loro is about living together, not dating.
No violent, shocking, or illegal content, and nothing that promotes self-harm, substance abuse, or dangerous activities.
Only upload photos you have the right to share; people visible in your photos must be okay with being there.
No spam, chain messages, mass unsolicited contact, or off-platform funnels.

8. Don’t game the platform

No scraping, bots, automated access, or bulk collection of profiles.
No circumventing safety or technical measures — including visibility rules, blocks, or the invite system.
Don’t use Loro data for anything other than finding people to live with.

9. Reporting, enforcement, and appeals

Report any profile, message, or behaviour that breaks these guidelines using the in-app report function, or by emailing safety@loro-app.com. Reports are confidential — the person you report is never told who reported them. Illegal content can also be notified to legal@loro-app.com (see our Terms for the notice procedure).
Enforcement is proportionate. Depending on severity we may remove or hide content, warn, limit features, suspend, or permanently ban. For serious violations — threats to safety, fraud, commercial misuse, discrimination, suspected underage use — we may act immediately and without prior warning.
We tell you why. If we restrict your content or account, we will inform you of the reason and the facts it is based on, unless the law prevents it or it would expose a reporter to harm.
You can appeal. If you believe we got it wrong, reply to the notification or email support@loro-app.com within 6 months. A person — not an automated system — will review your appeal.
Where content or behaviour appears to involve a serious criminal offence, we may notify the police or other competent authorities.

10. Outside Loro

These guidelines follow the connection: behaviour toward another Loro user that happens off the app — at a viewing, in a shared home, on other platforms — can also lead to enforcement here when it comes to our attention through a report.

Questions about these guidelines: support@loro-app.com · Safety concerns: safety@loro-app.com