05
trust & safety
verification and reporting
staying safe
- how do you check people are real?every profile is verified before it can say hi, and homes come with the people who actually live in them. if something feels off, report it from the profile — a human reviews it fast.
- staying safe on loroa few simple habits keep you safe: keep chats on loro until you've met, guard your personal details, meet in public the first time, and tell a friend where you're going.
- the money rulesloro never handles rent or deposits — we're not a payment service. never pay for a room before you've seen it in person, and treat any rush-to-pay as a red flag.
reporting & blocking
- reporting someonesomething feels off? open a profile's safety menu, pick a reason and add any detail. reports are confidential — the person is never told who reported them — and a human reviews.
- blocking someoneblocking hides you from each other and stops any messages, both ways. you can unblock later. it's separate from reporting — do either, or both.
policies
- our house rulesloro's community guidelines in short: be 18+, be yourself, treat people with respect, keep it non-commercial, and stay safe with money. the full version is one tap away.
- preferences vs discriminationchoosing a flatmate you'll share a kitchen with isn't the same as discrimination — but the line matters. here's how loro draws it, and where the law does.
can't find it? talk to a human →